Smart Complaint Management System

The Smart Complaint Management System is an innovative administrative tool deployed across university campuses to streamline maintenance workflows. It replaces outdated paper-based reporting with a dynamic, digital-first approach. Students and staff can effortlessly log infrastructure or IT issues, attach photographic evidence, and track resolution progress in real-time. On the backend, administrators benefit from an automated ticketing system that categorizes, prioritizes, and assigns tasks to the appropriate maintenance personnel, drastically reducing resolution turnaround times.